Privacy Policy

Information we collect and how we use it

When you use an online casino website, we may handle information that identifies you, relates to your account or helps us provide the services. The information collected depends on how you interact with Red Dog Casino and the features you use. We aim to collect information that is reasonably needed to operate the website, support players, protect accounts and meet applicable obligations.

Types of information

• Account details, such as your name, date of birth, username, password, contact details and preferences.
• Identity and verification information, which may include documents or details needed to confirm your identity, age, eligibility or account ownership.
• Payment and transaction records, including deposits, withdrawals, payment method information, gaming activity, account balances and related transaction history. Payment details may be processed through payment providers and may not be stored in full by the casino website.
• Communications and support information, including messages, enquiries, feedback, complaints and records needed to respond to you or maintain an accurate service history.
• Technical and device information, such as your IP address, browser type, operating system, device identifiers, language settings, access times and general location information derived from technical data.
• Cookie and usage information, such as pages visited, links selected, session activity, preferences and information about how the website is used.

Reasons we use information

We may use personal information to create and manage your account, provide casino services, process payments and withdrawals, maintain account records and communicate with you about your account. We may also use it to complete identity, age, security and verification checks, prevent fraud and other misuse, investigate suspicious or unauthorised activity, and protect the website, players and service providers.

Information may be used to provide customer support, answer questions, resolve disputes, monitor service performance, improve website features and understand general usage trends. We may also use information to send service messages, such as account, security or transaction notices. Where required, promotional communications will be sent in accordance with your preferences and any consent or other permission that applies.

Some processing is necessary to provide the service you request. Other processing may be carried out because it is needed for security, responsible operation, record keeping, compliance, dispute handling or the legitimate operation of the website. Where consent is used, you may withdraw it as described below. Withdrawing consent will not affect processing that is permitted or required for another reason.

Cookies and similar technologies

Red Dog Casino may use cookies and similar technologies to help the website work properly and remember information during your visit. A cookie is a small text file or similar technical item placed on your device by a website. Cookies can support account sessions, security controls, language or display preferences and basic website functionality.

Some cookies may help us understand how players use the website, identify technical problems, measure performance and improve content or navigation. Depending on the services in use, cookies or similar technologies may also support marketing preferences or help present information that is more relevant to your interests. The specific cookies used can change as the website, features or service providers change.

You can manage, restrict or delete cookies through the settings in your browser. You may also be able to control certain cookie preferences through tools made available on the website. If you block or delete cookies, some account, security or website functions may not work as intended. Browser settings generally apply to the device and browser being used, so you may need to repeat your choices on another device or browser.

The website may include links or features provided by other services. Those services may use their own cookies or technologies and may have separate privacy information. We recommend reviewing the relevant information before using an external service or submitting information through it.

Sharing, security and retention

We may share personal information where this is reasonably needed to provide the services, operate the website or meet legal and security requirements. For example, information may be shared with payment and transaction providers, identity and verification services, technology and hosting providers, customer support tools, security and fraud prevention services, and professional advisers. These providers should only receive information relevant to the service they perform and may be subject to confidentiality and security requirements.

Information may also be disclosed where necessary to investigate fraud, protect the rights or safety of players and others, respond to lawful requests, enforce website terms, resolve disputes or support a business transfer. We do not treat personal information as something to be sold for unrelated purposes. Any use or disclosure remains subject to the purpose for which the information was collected, your choices and requirements that apply to the service.

Protecting your information

Reasonable administrative, technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, encryption or secure transmission where appropriate, monitoring, staff training and the careful selection of service providers.

No website, online account or method of transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep your login details confidential, use your own secure device where possible and contact support promptly if you believe your account or personal information has been accessed without permission. We may ask you to complete verification before discussing account information or acting on a request.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute resolution and record keeping. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable requirements.

Closing an account does not necessarily remove every record immediately. Information may remain in secure backups, fraud prevention records or other restricted systems for a reasonable period, or until it can be removed through normal retention processes. Access to information retained for these reasons is limited to the purposes for which it is kept.

Your choices and data rights

Depending on the circumstances and requirements that apply, you may have rights in relation to the personal information we hold about you. These rights are not always absolute, and a request may be limited where information must be retained, disclosure would affect another person, security would be compromised, or another lawful reason applies. We will explain the outcome where a request cannot be completed in full.

• Access your personal information and request an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information, subject to records that must be retained or other legitimate reasons for keeping it.
• Withdraw consent to marketing communications at any time. You can use an unsubscribe option in a promotional message where available, change relevant account preferences or contact privacy support.
• Ask questions or raise a concern about the way your personal information is collected, used or protected.

How to make a privacy request

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, email support@reddogcasino.click. Please state the request clearly and provide enough information to help us identify your account and understand what you need. Do not send payment card numbers, passwords or other unnecessary sensitive information in an email.

For security, we may need to verify your identity before providing information, making changes or completing a deletion request. This helps prevent someone else from accessing or changing your account. We may ask for information that matches your account records, but we will not ask you to disclose your password. If a request is made by an authorised representative, appropriate confirmation of that authority may also be required.

We aim to handle privacy requests within a reasonable timeframe. The time needed can depend on the nature of the request, the information involved and any verification required. If you withdraw marketing consent, essential service and security messages may still be sent because they are necessary for account operation. You can also stop using the website and request account closure through the available support process, although information required for legal, security or record-keeping purposes may continue to be held.

Policy updates

This Privacy Policy may be updated when the website, services, technologies or privacy practices change. The revised version will be made available on this page with an updated effective date where appropriate. We encourage you to review the policy from time to time so you remain informed about how information is handled. Continued use of the website after an update may be subject to the revised policy, except where a different form of notice or consent is required.